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Loka, Inc.: Vice President, Operations

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Headquarters: Los Altos, CA
URL: https://www.loka.com

 Loka seeks to add a Vice President of Operations to its global team of professionals. The VP of Operations becomes the trusted “No. 2” for Loka’s CEO, Bobby Mukherjee. This position is primarily responsible for maintaining successful relationships with Loka’s list of high-tech consulting & technology clients. Further responsibilities include client onboarding, management of project teams, billing, back office maintenance, and, ultimately, the successful delivery of client solutions.

This is a client-facing and project-team-facing role. The VP, Operations is the liaison between client stakeholders, Loka project teams, and Loka’s CEO. A successful VP, Operations will be service oriented, outgoing, comfortable building business relationships, and willing to drop anything to exceed the expectations of Loka clients. The VP, Operations ensures a positive experience for all of the stakeholders in Loka engagements. The VP, Operations ensures that the “trains run on time” so that Loka’s CEO is free to pursue new clients, opportunities, and partnerships.

Loka is a high-technology B2B company that offers advanced computing consulting services to global businesses. Loka solutions often revolve around Artificial Intelligence and Machine Learning involving large or difficult data sets and specialty software. For this reason, the perfect VP, Operations will be interested in the future of computing and software, and will be comfortable working in a high-tech B2B environment. Previous experience with software development and strategic business or technology consulting will prove helpful. Experience in mid-market and enterprise services business such as Ad Agencies, Software Development, Consulting, or other Professional Services is a plus. This position is remote and involves virtual collaboration with Loka’s global team headquartered in Silicon Valley.

Responsibilities include:
  • Client service and account management
  • Ensuring client solutions are successfully delivered
  • Quality control & standards setting
  • Systemization of client services & fulfillment
  • Manage client SoWs & MSAs as needed
  • Client onboarding
  • Developing stronger and deeper relationships with client stakeholders
  • Responding to urgent client or project team needs
  • Billing & payments
  • Travel

Requirements:
  • 7+ years of professional experience including leadership or management experience
  • Experience as a key contributor in a B2B services business such as:
  • Consulting
  • Software Development
  • SEO
  • PR
  • Design / UX
  • Advertising & Media
  • Branding & Creative
  • Interest in advanced computing themes including AI and Machine Learning
  • Client-service orientation and a customer-first attitude
  • Entrepreneurial, self-directed person comfortable being a major contributor via remote work
  • Trustworthy, reliable, detail oriented, and very organized
  • Enjoys team work directly with Loka’s CEO to make the business thrive
  • Advanced degree(s) in engineering, business, or finance are a plus




To apply: dan.kuthy@gmail.com



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